The policy covers the website at ledgewin.org, the Android app and every account opened from Bangladesh. It applies from the moment you fill in the sign-up form, not only after you deposit.
What this notice covers
The notice covers personal data handled by ledgewin on its own pages and in its app. It does not cover services run by other companies, including the wallet apps you use to move money in and out. bKash, Nagad, Rocket and Upay each publish their own privacy terms, and those terms apply to what happens inside their apps.
Using the site means you accept the practices described here. If you do not, the honest option is to close the account and stop playing. The 24/7 live chat team can start that for you and will delete what the law allows us to delete.
Details ledgewin collects when you register
Registration is short, but every field has a reason. We ask for your legal name, date of birth, mobile number and district because age checks and licence records need them. The date of birth proves you are over 18. The mobile number is the one linked to your wallet and the one that receives login codes.
| What we record | Where it comes from | Why it is needed |
|---|---|---|
| Full name, date of birth, district | The sign-up form | Age check, account recovery, licence records |
| Wallet number | The bKash, Nagad, Rocket or Upay account you link | Deposits, withdrawals, paying the right person |
| NID, passport or driving licence photo | Uploaded before the first withdrawal | Name and age match, fraud checks |
| IP address, device model, app version, session log | Collected automatically | Login security, fault fixing, bonus abuse checks |
Technical data arrives on its own: IP address, device model, app version, browser type, pages opened and buttons pressed. None of it names you by itself, but it helps us spot a stolen password being used from an unusual location before money moves.
Why we keep your data
- To run the account, confirm it belongs to you and let you back in when a password is lost.
- To take deposits from ৳350 and send withdrawals from ৳1,100, and to show every one of them in your history.
- To pay the welcome offer of 195% up to ৳13,000, 16% reloads and 1.2% daily cashback, and to check the 23x wagering before a cashout is released.
- To keep the records a gaming licence requires, including the identity documents behind each approved account.
- To answer live chat 24/7 and keep a copy of what the agent promised, so the next agent does not start from zero.
- To send service messages about maintenance, document reviews and withdrawal status. Offer messages go out only if you left that switch on.
Payment records from bKash, Nagad, Rocket and Upay
We do not store your wallet PIN and no agent will ask for it in chat. What we keep is the transaction ID, the amount, the sending wallet number, the status and the time. Deposits usually land in about 5 minutes and withdrawals in about 9 minutes, so a record exists for each stage of both flows.
When a withdrawal is requested, the payment team compares the wallet name with the name on your ledgewin profile. A mismatch is the most common reason a cashout is held, and the fix is a short chat rather than a second account, which would only make the review longer.
Identity checks before the first withdrawal
KYC happens once. Upload a clear photo of your National ID card, passport or driving licence, plus a selfie if the reviewer asks for one. A review normally finishes in about 2 hours, and the first withdrawal is then released within roughly 1 hour. ledgewin keeps the approved document on file so you do not repeat the process on later cashouts.
Send only the document the reviewer requested. Extra statements slow the queue, and a screenshot of somebody else's ID is refused and flagged, which freezes the account until a human resolves it.
Cookies and what they remember
Cookies keep you signed in, remember your language and currency choice, and show us which game categories you open so the lobby can be ordered sensibly. Advertising cookies are separate and are set only after you agree. You can clear them in your browser whenever you like; the site will simply ask you to sign in again.
Blocking every cookie breaks things. Deposit pages and the game lobby need the session token, so they may fail to load or throw you back to the login screen halfway through a bet slip.
Who can see your ledgewin file
Inside ledgewin, only staff with a reason open an account file: payments, the document review desk, fraud, and the support agent already handling your chat. Each view is logged with the staff ID and the time, and the logs are audited.
Outside the company we share the minimum needed with wallet processors, game providers that settle rounds, identity-verification services and, when a lawful order arrives, the authorities. ledgewin does not sell player data and does not hand your mobile number to outside marketers.
How long records stay with us
Transaction and KYC records stay for as long as the licence and tax rules require after an account closes. Chat transcripts are kept for a shorter window and then deleted. Marketing preferences are removed the moment you switch them off, and a closed account is stripped of anything not needed for those duties.
Your rights over your own data
You can ask ledgewin for a copy of your file, ask us to correct a misspelt name or an old address, or ask us to delete what is not required for payment records and licence duties. Requests go through 24/7 live chat or the help centre, and the agent confirms the outcome in the same thread so you have it in writing.
You can also turn off bonus and offer messages without losing service notices about document review or withdrawal status. Withdrawing consent for essential processing means the account has to be closed, because a betting account cannot open without an identity check.
How the account stays locked
Traffic between your device and ledgewin runs over SSL, a password reset needs the registered mobile number, and staff access to payment screens is limited to named roles and reviewed. No system is perfect: if you see a login you do not recognise, change the password and open a chat straight away so the session can be ended.
When this policy changes
Small edits happen as wallet partners and game providers change. The current version always sits on this page. A change that alters what we collect, or who receives it, is announced inside the account area before it takes effect, so you can decide whether to keep playing.
How to reach ledgewin about privacy
Data copies, corrections and deletion requests go to the 24/7 live chat team or the help centre, and the agent passes the ticket to the privacy desk. There is no form to print, no letter to post and no email address to remember; the chat thread is the record, and it stays open until you mark the issue solved.