ledgewin Terms & Conditions

Read this before you open a ledgewin account

Every visit to ledgewin.org, every deposit and every bet is covered by the rules on this page. They are written in plain English so you can check them before you spend money, not after. If you register, tap deposit or accept a bonus, you agree to what is written here.

The rules apply to the website, the mobile site and the app you install from our download page. They also cover the messages you send to live chat. Where a single offer has its own terms, those extra terms sit on top of this page and cover that offer only.

Check that you can hold an account here

A ledgewin account belongs to one real person, aged 18 or over, playing for themselves. Before you register, make sure all of the following is true:

• You are at least 18 and can prove it with a National ID card, passport or driving licence.
• You have not held a ledgewin account before. One person, one account, one set of new player offers.
• The name on your bKash, Nagad, Rocket or Upay wallet matches the name you register with.
• You are playing with your own money, not funds you are holding for someone else.

If any of that turns out to be untrue, we may suspend the account and return the balance to the wallet you paid from, minus bets that have already been settled.

How the ledgewin welcome bonus and its wagering work

New players get a 195% boost on the first deposit, up to ৳13,000. The smallest deposit that qualifies is ৳350. Bonus money is not cash. It sits beside your own balance until you finish the wagering, then it moves across and can be withdrawn.

What counts towards the 23x

Wagering counts on the odds and game types listed in the bonus details. Slots usually count in full, live tables often count at a lower rate, and some bets do not count at all. If you plan to clear a bonus with cricket bets, read the contribution list first so you are not surprised at the end.

Playing without a bonus

You can decline every offer. A deposit with no bonus attached carries no wagering, and you may request a withdrawal as soon as the deposit settles in your ledgewin wallet.

Steps we take before money leaves your account

The smallest withdrawal is ৳1,100. The standard daily ceiling is ৳130,000, and higher VIP tiers raise that ceiling. Every request goes through the same four checks, whether it is your first or your fiftieth.

1. 01

   Request the amount

   Open the wallet, enter the sum and confirm the bKash, Nagad, Rocket or Upay number saved in your profile.

2. 02

   Send your documents

   Upload a photo of your National ID, passport or driving licence. We ask once, before your first withdrawal.

3. 03

   Wait for the review

   Our team compares the documents with the name on the account and the play history. Most reviews finish in 2 hours.

4. 04

   Get the money

   Approved withdrawals usually land in about 9 minutes. A first withdrawal can take up to 1 hour.

We pay out to a wallet held in your own name. If the number belongs to a relative or a friend, the request is returned and the balance stays in your ledgewin account until the details match.

What ledgewin expects from every player

Our games are tested, and the shuffle and the card deals are random. To keep the lobby fair for everyone, these are the things that will get an account closed:

• Software that plays for you, scripts, emulators, or any attempt to read game data.
• More than one account, or an account opened with documents borrowed from someone else.
• Matching bets with another player to shift bonus money between accounts.
• Chargebacks or payment reversals after a deposit has already been played.
• Abusive messages to our staff or to other players in chat.

When an account is closed for one of those reasons, bonus funds and winnings built from them are removed. Your own deposits are handled under the review process described below, not simply kept.

When we pause or close an account

We sometimes freeze an account while we look into a payment, a bonus claim or a complaint. The balance stays in place and you can still read your history. We tell you what we are checking and ask for whatever we need, usually within 2 hours of the freeze.

When the review ends, we either reopen the account, release the balance, or close it and return the remaining funds. You can ask for the reason in writing through live chat, and you can add your side of the story before we make the final call.

Wallets we accept and how fast they move

We take four mobile wallets, and all of them work on a phone with a slow connection. Deposits show up in about 5 minutes, and the smallest we accept is ৳350. We add no fee of our own; your wallet provider may charge one.

• bKash
• Nagad
• Rocket
• Upay

Withdrawals normally clear in about 9 minutes after approval. The daily limit, the name match rule and the ৳1,100 minimum apply to all four methods, so there is no cheaper route to pick between them.

Keep your login details safe

Your password and the one-time code sent to your phone are yours alone. Nobody at ledgewin will ask for them in live chat, on a call or by message, and we will never ask you to install a screen-sharing app.

• Use a password you have not used on other sites, and change it if your phone is lost.
• Log out on shared or borrowed handsets, especially before you give the phone back.
• Check your account history after each session. Anything you do not recognise should go to live chat at once.

We keep ID documents and wallet numbers for as long as the account is open, and for the period the law requires after it closes. You can ask what we hold and request a copy at any time.

How to raise a complaint and get an answer

Start with live chat, which stays open 24 hours a day. The team can see your account, your deposits and your bonus progress while you talk. Say what happened, add the time and the amount, and keep the chat open until you have a reference number.

If the first answer does not settle it, ask for the case to be escalated. A senior member of the support team then reads the chat, the payment records and the game history, and replies with a decision plus the reason behind it. Most escalations are answered the same day.

What happens when these rules are updated

We add to this page when payment options, bonus terms or legal duties change. The new version replaces the old one on the day it is published, and the current text is always the one you find here.

If a change touches bonus money you already hold, we finish that offer on its original terms. Bets placed before the update are settled exactly as they would have been on the day you placed them.

Rule questions players send us